(Last Updated: May 13, 2026)
Ordering and Shipping
Q: Do you ship outside the United States and Canada?
A: No. We ship only to the United States and Canada.
Q: Is shipping really free?
A: Yes. Every order receives free shipping to any valid address in the US or Canada. No minimum purchase.
Q: How long does delivery take?
A:
- United States: 3–5 business days after processing
- Canada: 5–8 business days after processing
Processing takes 1–2 business days before shipment.
Q: Can I track my order?
A: Yes. A tracking number will be emailed when your order ships.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal only.
Returns and Refunds
Q: What is your return policy?
A: A 30‑day return policy for quality‑related issues (defects, damage, or other quality problems). Items must be unused and in original packaging.
Q: Do I pay for return shipping?
A: No. We provide a free return shipping label. No restocking fee.
Q: How do I start a return?
A: Email info@thebodyshop.lol with your order number and details. We will reply within 1 business day with a return label.
Q: How long does a refund take?
A: After we receive your return, we process refunds within 1–2 business days. The refund then appears on your payment method in 7–10 business days (bank dependent).
Q: Can I exchange an item?
A: No. Return the original item and place a new order.
Product Quality
Q: What counts as a “quality issue”?
A: Manufacturing defects, pre‑delivery damage, or any other verifiable quality problem. Change of mind is not covered.
Customer Support
Q: How can I contact customer support?
A: Email info@thebodyshop.lol, call +1(605)831-0886, or mail to 402 Jefferson St, Burke, SD 57523, United States.
Q: What are your support hours?
A: Monday – Friday, 9:00 AM – 6:00 PM (Central Time). Closed weekends and U.S. federal holidays.
Q: How quickly do you respond?
A: Emails answered within 1 business day. Phone calls answered live during business hours.
If your question is not answered here, please contact us using the information above. We are here to help.